About St Paul's Way Medical Centre
St Paul’s Way Medical Centre is an NHS Health Centre located in the London Borough of Tower Hamlets. The centre is currently managed by Mile End East and Bromley by Bow (MEEBBB) Health CIC, a Community Interest Company.
MEEBBB Health Community Interest Company is a not for profit organisation that works with patients and community organisations to improve the health outcomes for the local community. MEEBBB Health is run by representatives of Bromley by Bow Health Centre, Merchant Street Practice, Stroudley Walk Health Centre and St Andrews Health Centre.
MEEBBB Health took over St Paul’s Way Medical Centre temporarily in 2011 and won the contract to continue managing the practice in 2013. Prior to this the practice had been through a turbulent period with 3 different organisations running the practice in the preceding 5 years. This had caused significant rates of dissatisfaction with the service and a high level of complaints and turnover of staff.
In the subsequent 5 years, through working with patients and collaborating with other local organisations and by recruiting new GPs, nurses, receptionists and management team, MEEBBB Health has transformed the culture of the practice. The practice created additional Saturday clinics, more appointments throughout the week, a greater variety of clinicians and significantly improved care for patients with complex medical needs or who are housebound.
The clinical outcomes are now some of the best in London and in 2015 the practice was the first in London to be rated “Outstanding” by CQC.
St Paul's Way Transformation Project
The Clinical Lead Dr Joe Hall is a school governor at the adjacent St Paul’s Way Trust School which is also rated as Outstanding by Ofsted. Dr Hall is working with the St Paul’s Way Transformation project led by Lord Mawson which is leading an integrated approach to working between community organisations in the area. The transformation project has brought together the health centre, school, pharmacy, housing association and the new Princes Trust building to help transform the local area.
The practice works closely with the Bromley by Bow Centre and this joint working looks to address the wider determinants of health and therefore deliver longer term improved health outcomes for patients. An example of how this is achieved is via a “Social Prescriber” project which allows GP’s to refer patients to services that will help them with employment, benefits, healthy lifestyles or their mental health.
Working with the Community
We value our local community and work hard with our community partners to improve local services. We also value the individuals and families who are living in the community and can help shape and support the service we offer. In partnership with Morgan Stanley we have therefore expanded our patient engagement team and are opening up the practice to volunteers who are also able to contribute to the service. We value their time but also their local knowledge and experience and hope to continue to build partnerships which build a sense of ownership of the service by the community. We are also running more preventative and educational workshops and courses for example gardening and walking groups, asthma and eczema children’s workshops.
There are still challenges ahead for example ,the practice still has a very high consultation rate which puts pressure on GP appointments, but the surgery together with the very active Patient Participation Group is working on solutions that will improve access in the long term for example through online and telephone services in addition to more face to face appointments. As part of our continuing development, St. Paul’s Way Medical Centre will shortly be moving to a new site at William Cotton Place which will provide up to date accommodation, meeting rooms and more consulting rooms to continue to expand on and improve the services offered to patients.
The new site is an essential part of these developments and the practice has worked hard over the last 5 years to ensure the move to the new site goes ahead. Building work at the new site is well underway and if the build remains on schedule the new St Paul’s Way Medical Centre will open in November 2016.